Artists and Phenomenologies of Climate Change: A Community Proposal

Teresa Akers is a multidisciplinary designer, artist, and culture-maker, focused on realizing dreams into built products, experiences, and environments. Her practice “dances between paper space, digital space, and physical space to bring to bear highest expressions of purpose, giving impact-oriented ventures an edge in the burgeoning new experience economy”.

Theresa Akers

Theresa’s professional investigations into built and virtual environment center on how spaces, products, and environments tell stories. This experience allows her to apply systems level perspectives on providing a coherent, synchronous relationship between the mission of organisations and how they are expressed – through company culture all the way through to their product and service offerings.

For this reason it has been a huge pleasure to have been one of Theresa’s masters degree thesis supervisors for her course on Sustainable Design at Minneapolis College of Art and Design (MCAD). Continue reading “Artists and Phenomenologies of Climate Change: A Community Proposal”

Exploring Customer Experiences with Soul – The Full Bibliography

Customer Experiences with Soul is a very different kind of book to those previously written about customer experience design. I thought that I would share the full bibliography and explain a little more about what is inside, how our book can be used to inspire and instigate change in businesses and organisations, and how we are implementing our new tool ‘the holonomic circle’ with clients.

While other books have been excellent at talking about the tools and techniques such as customer journey mapping, almost none have gone behind these tools and techniques to look at what really is needed from leaders to engage whole organisations and place the customer experience within a wider context of purpose, values and also personal transformation. Continue reading “Exploring Customer Experiences with Soul – The Full Bibliography”