Last week Maria and I were invited to be part of the Vototalks Festival. In our talk we discuss our Customer Experiences with Soul framework and how it can facilitate the expansion of consciousness inside organisations. Continue reading “Customer Experiences with Soul at Vototalks Digital Festival”
The inspiration for this article came to me while thinking that I may need to explain the sudden deluge of Fantasy Football (#FPL) tweets to those who follow me on Twitter. The reason is that the vast majority of people who are following me are unlikely to be fantasy football fans, and have other interests such as design, customer experience, Holonomics – those kinds of things.
But I really feel that this incredibly absorbing, exciting, frustrating, and at times hilarious game justifies an article not just for my Twitter followers, but to all of you who may not have experienced the highs and lows of this amazing game, and also just how many lessons it can teach us. Continue reading “Why I love Premier League Fantasy Football”
It was fantastic to hear today from Jason Grant, CEO of Integral and Flexwebs, who discussed Customer Experiences with Soul recently at the ACE! conference on UX and Design. Continue reading “Who here has heard the word ‘soul’ in a UX context?”
Authors Simon Robinson and Maria Moraes Robinson return to Sustentare Business School this month where they will be discussing insights from their book Customer Experiences with Soul: A New Era in Design at the Sustentare International Seminar.
In Customer Experiences with Soul Maria and I provide an in-depth look at Scottish brewery BrewDog. Co-founder James Watt gave us permission to include the BrewDog charter, which he wrote along with many of the most senior and long-standing members of the business to encapsulate the essence of BrewDog.
BrewDog was growing in size, and so the manifesto was written to help those working for the company understand easily mission, the vision, the values and ultimately, the very being of BrewDog.
As an Equity Punk investor, I have access to all of the updates directly from James. He recently shared an update with results from the first half of 2018, in which he wrote the following: Continue reading “The Things which BrewDog Believe In”
Today Maria was live on Rádio Geek discussing Customer Experiences with Soul, Holonomics and our VUCA world with Ariane Reisier. Continue reading “Maria Discussing Customer Experiences with Soul on Radio Geek”