There was a really interesting aticle in the Daily Mail today about Linda Jackson, the first female to become the head of French car manufacturer Citroën Continue reading “Mystery Shopping Starts at the Top”
We have received this excellent review of Customer Experiences with Soul: A New Era in Design from Jason Grant who is the founder of Flexwebs, a customer experience design agency, as well as also being the CEO of Integral, a coaching and business consultancy. His review really captures the essence of our book: Continue reading “Jason Grant Reviews ‘Customer Experiences with Soul’”
Yesterday Maria and I were at Globo News’ Prisma Festival in São Paulo, a one day event about entrepreneurship, sustainability and society. In the morning we attended a talk given by Luiz Eduardo Rocha, one of the three co-founders of Zerezes, a young company from Rio de Janeiro who manufacture glasses from recycled wood. Continue reading “Case Study: Zerezes”
The picture above is the view I had from the stage at Rethink Business, a Brazilian conference founded by Marina Miranda and which was created to bring together leading thinkers both from Brazil and from other countries from business, government and not-for-profits to discuss innovation, strategy, and transformation through co-creation, collaboration and futurology. Continue reading “Holonomics, Human Values and the Expansion of Consciousness”
This weekend Maria and I were invited by our friends at Integral, the UK-based consultancy, to talk about Customer Experiences with Soul. The team at Integral also run the Design Thinking for Business discussion group on Facebook, and so many of those who were able to join us live had a design background. You can watch the recording of our talk in the video below. Continue reading “Discussing Customer Experiences with Soul”
In May 2017 I gave two presentations on Customer Experiences with Soul at FCE Insight, a special event hosted by Híria and Nüremberg Messe which was part of FCE Pharma and FCE Cosmetique, the largest expo in Latin America covering pharmaceuticals and cosmetics. I spoke about purpose, values, authenticity and also showed how authentic and sustainable businesses could be modelled using the flourishing business canvas. Continue reading “Customer Experiences with Soul and the Experience Economy”
Sustainable Brands® is the largest peer community of global brand leaders committed to driving value through sustainability-led innovation. The SB community of change makers includes sustainability, marketing, communications, brand strategy and innovation leaders from the largest global brands, as well as the network or organizations that support and influence them.
Disruptive social entrepreneurs, solutions providers, suppliers, NGOs agencies, academics and researchers, investors and other stakeholders bring the entire system in the room, adding a unique richness to the experience.
As a community, these optimistic and courageous professionals share a passion for purpose and a desire to contribute to a flourishing future while driving breakthrough near- and long-term success for their businesses.
We are therefore delighted to announce that we have been invited to launch Customer Experiences with Soul: A New Era in Design at Sustainable Brands Buenos Aires on September 21st.
We will be presenting Customer Experiences with Soul as one of the headline presentations on the main stage. The presentation will be broadcast live and available to watch worldwide. Details of how to register free to watch our presentation will be posted in the next couple of weeks.
For more information please see the Sustainable Brands Buenos Aires website: sustainablebrandsba.com