The Ten Principles of the UK Government Digital Services team

A few month’s ago I renewed my British driver’s licence while sitting at my computer in São Paulo. As a British resident, all I needed to have with me to be able to renew online were the following:

  • a valid UK passport
  • a fee of £14 payable by MasterCard, Visa, Electron, Maestro or Delta debit or credit card
  • the addresses of where I have lived over the last 3 years
  • my current driving licence
  • my National Insurance number

The whole process took around ten minutes, and within a week my new license had arrived at my parent’s house in the UK. The system does not always run this smoothly however. The complexity of the DVLA computer system in the UK which people access for information and services relating to their licenses and road tax is huge, and in 2014 a new version of the site crashed following the phasing out of tax discs, while another new version of the site crashed in 2015 following the abolition of the paper counterpart to licenses. Continue reading “The Ten Principles of the UK Government Digital Services team”