In Customer Experiences with Soul we explore the question of what it means to be human in a technological world. With our current COVID-crisis this question is now more pertinent than ever before as adoption of technologies for remote working and online collaboration accelerates. While today’s technology is introducing us to new ways of experiencing the world through mass connectivity and interactions, mass production has led to an obsession with efficiency, seeing everything – including people – as resources which must be optimised.
As just one example of this dehumanising mindset, White House adviser Kevin Hassett recently described people as “human capital stock”, saying that “Our human capital stock is ready to go back to work”.
In contrast to only viewing technology as an efficiency, creating solution, it is possible to explore the counter-position of personal mastery. The importance of this is that those people who have achieved personal mastery have a different way of being in the world. They have the ability to experience new worlds, and through art they have an ability to open up these worlds to us all. Continue reading “Robert Fripp’s Teachings on Leadership, Experience and Achieving Mastery”