When Maria and I published Customer Experiences with Soul we knew that a few people may well question the book’s somewhat confident subtitle – A New Era in Design.
But why did we really choose the subtitle we did? Continue reading “Why A new Era in Design?”
I graduated in Psychology from Nottingham University in 1992, and there is one experiment which I took part in which I still remember to this very day. The reason is simple – embarrassment. Continue reading “The Lost Dimension of Ethics in Design Experiments”
We have received this excellent review of Customer Experiences with Soul: A New Era in Design from Jason Grant who is the founder of Flexwebs, a customer experience design agency, as well as also being the CEO of Integral, a coaching and business consultancy. His review really captures the essence of our book: Continue reading “Jason Grant Reviews ‘Customer Experiences with Soul’”
The picture above is the view I had from the stage at Rethink Business, a Brazilian conference founded by Marina Miranda and which was created to bring together leading thinkers both from Brazil and from other countries from business, government and not-for-profits to discuss innovation, strategy, and transformation through co-creation, collaboration and futurology. Continue reading “Holonomics, Human Values and the Expansion of Consciousness”
One of the major insights from our new book Customer Experiences with Soul: A New Era in Design is that you do not so much design the customer experience, it is more that you are your customer experience, and so if you wish to develop customer experiences with soul, you first have to embark on the journey of the transition of consciousness. Continue reading “Customer Experiences with Soul now available on Kindle”
Customer experience design is the forgotten dimension of sustainability. We need to transcend what have now become well-defined approaches and definitions of customer experience, to help companies understand why their offerings are no longer resonating with people, and how to develop a profound understanding of the lived experience of every single person whose lives our organisations touch. This understanding is just as applicable to those businesses and organisations developing sustainable products, services, technologies and initiatives.
Around the world there is a growing awareness of the destructive nature of current economic paradigms based on fragmentation, where powerful nations aim to dominate weaker nations rich in natural resources. The most enlightened businesses are now transforming their life-destroying business models to ones which are life-enhancing and which regenerate natural ecosystems and local economies. By shifting our focus into a more soulful way of being we can radically transform the attention of business from a focus on interactions that individual people have with products and services, to the quality of experience of communities and the richness of the quality of their lives. Continue reading “The Time is Now for a more Soulful Way of Business”
Customer Experiences with Soul: A new Era in Design is now on Amazon: http://a.co/9N3ZjXY
It is now also on Goodreads:
This means you can now rate it, review it and add to your reading lists. Continue reading “Customer Experiences with Soul now on Amazon and Goodreads”
Today Maria and I are very happy to announce the launch of the eBook edition of Customer Experiences with Soul: A New Era in Design. All formats are supported and you can download a copy here: Customer Experiences with Soul eBook
Customer Experiences with Soul is a very different kind of book to those previously written about customer experience design. I thought that I would share the full bibliography and explain a little more about what is inside, how our book can be used to inspire and instigate change in businesses and organisations, and how we are implementing our new tool ‘the holonomic circle’ with clients.
While other books have been excellent at talking about the tools and techniques such as customer journey mapping, almost none have gone behind these tools and techniques to look at what really is needed from leaders to engage whole organisations and place the customer experience within a wider context of purpose, values and also personal transformation. Continue reading “Exploring Customer Experiences with Soul – The Full Bibliography”
We are absolutely delighted to let you know that Customer Experiences with Soul is now available. It is available on Amazon, Barnes and Noble and other major distributors. Continue reading “Customer Experiences with Soul is out now!”