Laces is a Brazilian network of hair spas based in São Paulo which was created with the mission of promoting the natural health of hair. Their visionary approach to natural and organic hair care has resulted in an approach to the design of hair salons and a customer experience which is so exceptional that Maria and I decided to include an interview with Cris Dios, the founder of Laces, for Customer Experiences with Soul.
It is therefore fantastic to be able to announce that last night Laces won the highly prestigious Premio Eco® award, the most highly-regarded sustainability award in Brazil, which is organised by Amcham, the American Chamber of Commerce and the newspaper Estadão.
Launched by Amcham in 1982, the Premio Eco® Award was a pioneer in recognising companies which adopted socially responsible practices, leading to a rich reflection on sustainable business development in Brazil. The award was created with the purpose of making it an instrument of corporate commitment to social development. Continue reading “Laces win PremioEco Sustainability Award: An Extended Case Study”
Maria and I have just arrived back from Argentina where we were giving a presentation at Sustainable Brands Buenos Aires about both Customer Experiences with Soul and our first book Holonomics: Business Where People and Planet Matter. It was a very deep talk, examining wholeness in our lived experience, and then introducing the holonomic circle, our new tool which is helping brands and organisations design customer experiences which fully articulate soul. Continue reading “Soul in the Expression of Service, Design and Beauty”
In Customer Experiences with Soul Maria and I write about an absolutely stunning painting which caused a scandal at the time of its creation – The Druids – Bringing in the Mistletoe. For this reason I thought I would share some further photos of it which were taken at the Kelvingrove Museum and Gallery in Glasgow. The painting hangs permanently in the room dedicated to The Glasgow Boys, a loose-knit group of Glasgow-based artists who reached a creative peak in the 1880s and 1890s. Continue reading “A Study of The Druids – Bringing in the Mistletoe”
In Customer Experiences with Soul Maria and I interview Cris Dios, the Brazilian cosmetologist and entrepreneur who for thirty years has been championing natural hair care and the concept of slow beauty in Brazil, first in 1987 with the opening of the first Laces and Hair beauty salon, and then more recently with the launch of Cris Dios Organics, her line of natural hair care products.
Today sees the opening of Laces and Hair’s new hair spa, Bioma Laces, which has been constructed inside the Villa Lobos shopping centre, situated next to Villa Lobos park, one of the major recreational parks in São Paulo. Continue reading “The Launch of Bioma Laces”
Last week Maria and I were in Athens where we were participating in The Eco-Logic of the New Economy, a new event created by New Wrinkle, and which was inspired by our book Holonomics. The event was made possible by the support of Apivita, a Greek cosmetics company which was founded in 1979 with a philosophy and mission which was ahead of its time in terms of purpose, values, social responsible outlook and focus on innovation, including their customer experience.
The day before Eco-Logic we were invited to visit Apivita’s factory and headquarters which lie just outside of Athens. We also had the chance to visit the Apivita Experience Store with Eugenia Bozou, Apivita’s corporate affairs manager, giving us the chance to learn much more about Apivita’s history and philosophy. Continue reading “Apivita – Where Purpose, Values, Beauty, Well-Being and Customer Experience Meet”
In our new book Customer Experiences with Soul we describe being in relation to Plato’s Ideas, or which others have referred to as the trascendentals. These include beauty, truth and goodness. It was therefore extremely interesting to watch a new interview with Sir Roger Penrose, one of the world’s greatest living mathematical physicists whose more recent work has focused on understanding the nature of human consciousness, discuss Plato’s notion of beauty. Continue reading “Roger Penrose on Beauty and the Transcendentals”