Further Paintings by Henry and Hornel

Photo: Simon Robinson

In Customer Experiences with Soul Maria and I write about the artwork of The Glasgow Boys, an informal group of young artists that emerged in the nineteenth century. Two members of the group which we particularly focus on are George Henry (1858-1943) and Edward Atkinson Hornel (1864-1933), writing about their dramatic painting The Druids: Bringing in the Mistletoe.

Continue reading “Further Paintings by Henry and Hornel”

Video: Exploring Henry and Hornel’s ‘The Druids – Bringing in the Mistletoe’

In this video I introduce the painting The Druids: Bringing in the Mistletoe by George Henry (1858–1943) and Edward Atkinson Hornel (1864–1933). This is my favourite painting and one which we write about in Customer Experiences with Soul when discussing beauty and design.

Continue reading “Video: Exploring Henry and Hornel’s ‘The Druids – Bringing in the Mistletoe’”

Laces win PremioEco Sustainability Award: An Extended Case Study

Laces is a Brazilian network of hair spas based in São Paulo which was created with the mission of promoting the natural health of hair. Their visionary approach to natural and organic hair care has resulted in an approach to the design of hair salons and a customer experience which is so exceptional that Maria and I decided to include an interview with Cris Dios, the founder of Laces, for Customer Experiences with Soul.

Credit: Vogue

It is therefore fantastic to be able to announce that last night Laces won the highly prestigious Premio Eco® award, the most highly-regarded sustainability award in Brazil, which is organised by Amcham, the American Chamber of Commerce and the newspaper Estadão.

Launched by Amcham in 1982, the Premio Eco® Award was a pioneer in recognising companies which adopted socially responsible practices, leading to a rich reflection on sustainable business development in Brazil. The award was created with the purpose of making it an instrument of corporate commitment to social development. Continue reading “Laces win PremioEco Sustainability Award: An Extended Case Study”

Soul in the Expression of Service, Design and Beauty

Maria and I have just arrived back from Argentina where we were giving a presentation at Sustainable Brands Buenos Aires about both Customer Experiences with Soul and our first book Holonomics: Business Where People and Planet Matter. It was a very deep talk, examining wholeness in our lived experience, and then introducing the holonomic circle, our new tool which is helping brands and organisations design customer experiences which fully articulate soul. Continue reading “Soul in the Expression of Service, Design and Beauty”

A Study of The Druids – Bringing in the Mistletoe

In Customer Experiences with Soul Maria and I write about an absolutely stunning painting which caused a scandal at the time of its creation – The Druids – Bringing in the Mistletoe. For this reason I thought I would share some further photos of it which were taken at the Kelvingrove Museum and Gallery in Glasgow. The painting hangs permanently in the room dedicated to The Glasgow Boys, a loose-knit group of Glasgow-based artists who reached a creative peak in the 1880s and 1890s. Continue reading “A Study of The Druids – Bringing in the Mistletoe”

The Launch of Bioma Laces

In Customer Experiences with Soul Maria and I interview Cris Dios, the Brazilian cosmetologist and entrepreneur who for thirty years has been championing natural hair care and the concept of slow beauty in Brazil, first in 1987 with the opening of the first Laces and Hair beauty salon, and then more recently with the launch of Cris Dios Organics, her line of natural hair care products.

Today sees the opening of Laces and Hair’s new hair spa, Bioma Laces, which has been constructed inside the Villa Lobos shopping centre, situated next to Villa Lobos park, one of the major recreational parks in São Paulo. Continue reading “The Launch of Bioma Laces”

Apivita – Where Purpose, Values, Beauty, Well-Being and Customer Experience Meet

Last week Maria and I were in Athens where we were participating in The Eco-Logic of the New Economy, a new event created by New Wrinkle, and which was inspired by our book Holonomics. The event was made possible by the support of Apivita, a Greek cosmetics company which was founded in 1979 with a philosophy and mission which was ahead of its time in terms of purpose, values, social responsible outlook and focus on innovation, including their customer experience.

The day before Eco-Logic we were invited to visit Apivita’s factory and headquarters which lie just outside of Athens. We also had the chance to visit the Apivita Experience Store with Eugenia Bozou, Apivita’s corporate affairs manager, giving us the chance to learn much more about Apivita’s history and philosophy. Continue reading “Apivita – Where Purpose, Values, Beauty, Well-Being and Customer Experience Meet”

Roger Penrose on Beauty and the Transcendentals

In our new book Customer Experiences with Soul we describe being in relation to Plato’s Ideas, or which others have referred to as the trascendentals. These include beauty, truth and goodness. It was therefore extremely interesting to watch a new interview with Sir Roger Penrose, one of the world’s greatest living mathematical physicists whose more recent work has focused on understanding the nature of human consciousness, discuss Plato’s notion of beauty.  Continue reading “Roger Penrose on Beauty and the Transcendentals”

Slow Beauty in Brazil

Following a five year search for more sustainable and healthy hair care solutions, this month Cris Dios, cosmetologist and co-founder of Laces and Hair, recently launched Brazil’s first range of 100% natural hair colour solutions.


As well as nourishing hair fibres without fading them, they are also an excellent solution for people who suffer allergic reactions to products containing chemicals. I recently had the chance to speak in depth with Cris about both the importance of these new products, how they are a part of a more systemic solution within a wider ecosystem, and also how her approach to beauty epitomises our concept of Customer Experiences with Soul. Continue reading “Slow Beauty in Brazil”