Customer Experiences with Soul at the RD Summit

This month we will be introducing Customer Experiences with Soul at the RD Summit, the largest marketing summit in Latin America and the third largest in the world. This year 8,000 attendees are expected and there will be over 150 presenters. The event will be hosted in Florianópolis in the south of Brazil, and with no single venue now being able to receive so many people, there will be multiple venues with the main presentations being broadcast. Continue reading “Customer Experiences with Soul at the RD Summit”

Soul in the Expression of Service, Design and Beauty

Maria and I have just arrived back from Argentina where we were giving a presentation at Sustainable Brands Buenos Aires about both Customer Experiences with Soul and our first book Holonomics: Business Where People and Planet Matter. It was a very deep talk, examining wholeness in our lived experience, and then introducing the holonomic circle, our new tool which is helping brands and organisations design customer experiences which fully articulate soul. Continue reading “Soul in the Expression of Service, Design and Beauty”

Jason Grant Reviews ‘Customer Experiences with Soul’

We have received this excellent review of Customer Experiences with Soul: A New Era in Design from Jason Grant who is the founder of Flexwebs, a customer experience design agency, as well as also being the CEO of Integral, a coaching and business consultancy. His review really captures the essence of our book: Continue reading “Jason Grant Reviews ‘Customer Experiences with Soul’”

Holonomics, Human Values and the Expansion of Consciousness

The picture above is the view I had from the stage at Rethink Business, a Brazilian conference founded by Marina Miranda and which was created to bring together leading thinkers both from Brazil and from other countries from business, government and not-for-profits to discuss innovation, strategy, and transformation through co-creation, collaboration and futurology. Continue reading “Holonomics, Human Values and the Expansion of Consciousness”

Discussing Customer Experiences with Soul

This weekend Maria and I were invited by our friends at Integral, the UK-based consultancy, to talk about Customer Experiences with Soul. The team at Integral also run the Design Thinking for Business discussion group on Facebook, and so many of those who were able to join us live had a design background. You can watch the recording of our talk in the video below. Continue reading “Discussing Customer Experiences with Soul”