This month we will be introducing Customer Experiences with Soul at the RD Summit, the largest marketing summit in Latin America and the third largest in the world. This year 8,000 attendees are expected and there will be over 150 presenters. The event will be hosted in Florianópolis in the south of Brazil, and with no single venue now being able to receive so many people, there will be multiple venues with the main presentations being broadcast.
Maria and I will be speaking the the Customer Success and Customer Care stream (CS e atendimento ao cliente). The focus is on both inspirational messages but also new and deep content as well, in order to help all of those attending learn how to take their businesses to the next level, a level which for us is all about soul.